Welcome to Santa Marta and El Rodadero.

Before arrival

All guests must be registered with building security before arrival. Around 24 hours before check-in, the building will send a WhatsApp message with a registration link. Each guest must complete the form separately.

After completing the form, each guest will receive a QR code. Save the QR code on your phone. You will need to show it at the front desk when you arrive.

Please confirm your check-in and check-out arrangements before arrival. All guests must be registered according to building and local security requirements. Only registered guests may enter the building or use shared amenities.

Building entry

When you arrive, go to the front desk and show your QR code. The building requires an 18,000 COP fee per guest for the access wristband. This is paid directly at the front desk. No cash. The wristband is required to enter the building and use the pool and common areas.

Guests without registration and a wristband will not be allowed into the building. Once everyone has registered and received their wristbands, we will send the apartment entry instructions.

Apartment access

The apartment access card is kept in a secure lockbox at the apartment door. You will receive the lockbox instructions and code after the building registration is complete.

Please return the access card to the lockbox whenever you leave, unless we give you different instructions. Do not share the lockbox code or access card with anyone who is not listed on the reservation.

The cost to replace the key card is 250,000 COP. For this reason, it is suggested that every time you leave the property, you leave the key card in the lockbox. Keep doors locked whenever you leave the apartment.

Wi-Fi

Network name: will be provided upon arrival.
Password: will be provided upon arrival.

If the connection drops, first try turning Wi-Fi off and back on from your phone. If there is still a problem, message us.

Air conditioning

The apartment has air conditioning. Please keep doors and windows closed while the AC is running. Turn it off whenever you leave the apartment for an extended period. This helps prevent excess electricity use and keeps the unit working properly.

Smart TV

The TV is a Smart TV. You may use your own streaming accounts during your stay. Please remember to log out of all personal accounts before check-out.

Kitchen

The kitchen includes a refrigerator, stove, microwave, cookware, dishes, glasses, and utensils. Please avoid pouring grease, coffee grounds, food scraps, or other solids down the sink. Dispose of them in the trash instead.

Washing machine

A washing machine is available for guest use. Please use only a reasonable amount of detergent. Do not overload the machine. Remove your clothes promptly after the cycle is finished.

Hot water

Hot water is available in the apartment. If you have trouble with the hot water, please contact us before adjusting any equipment or controls.

Pool, jacuzzi, and sauna

The pool, jacuzzi, and sauna are located on the 15th floor. Your building wristband is required to use these areas. Please follow posted schedules, capacity limits, and building rules. Children must always be supervised by an adult. Do not bring glass items into the pool area.

Parking

Free parking is available for 1 car. Please confirm parking instructions with us before arrival so we can explain the designated entry and any building requirements. Do not park in spaces reserved for other residents or guests.

Beach reminders

Rodadero Beach is about two blocks away. When returning from the beach, please wash the sand from your feet before entering the building or apartment. This helps keep the elevators, hallways, and apartment clean.

A shirt or proper cover-up is required in all common areas. Walking through the building in only a bathing suit is not permitted.

Trash

Please place trash in bags and use the designated building trash area. Do not leave trash bags in the hallway, elevator area, or outside the apartment door.

Fees

A one-time cleaning fee of 80,000 COP is added to the total for your stay.

Separately, the building charges 18,000 COP per guest for the access wristband at the front desk (no cash). Replacing a lost key card costs 250,000 COP.

House rules

• Quiet hours: 12 am – 6 am
• No parties or events
• No smoking inside the apartment or in common areas, or in any shared area of the building
• No unregistered visitors. Please ask for approval in advance if you expect a visitor.
• Maximum occupancy: 5 guests
• Please respect neighbors, building staff, and common spaces
• Report any damage or maintenance issue as soon as possible
• Keep doors locked whenever you leave the apartment
• The apartment is in a residential apartasuite building. Please respect quiet hours, neighbors, and all building rules.
• There are 4 beds, and the sleeping setup is compact. It is best suited for families or groups who are comfortable sharing the space.
• Beach, city, and mountain views may vary depending on the weather, time of day, and window orientation.
• Please take care of the furniture, appliances, and other items. Let us know right away if something is damaged, missing, or not working properly.

Pets

One well-trained pet is allowed. Please provide up-to-date records. Your pet must be house trained and should not be left alone for long periods. Excessive cleaning or damage caused by your pet is the guest’s responsibility. It is not covered by the one-time 80,000 COP cleaning fee added to your total.

Commercial photography and filming

By prior approval only. Any professional or commercial photo shoot, video shoot, brand content, influencer campaign, or production must be approved in writing before booking. The request must include the purpose of the shoot, number of attendees, equipment list, requested spaces, and schedule.

All participants must be registered with building security and comply with building wristband requirements. No shoots are permitted in common areas, including the lobby, hallways, elevators, pool, jacuzzi, sauna, or exterior areas, unless building management provides written approval. Additional fees, a security deposit, and proof of commercial liability insurance may be required.

Emergencies and support

For an emergency involving police, fire, or medical assistance, call Colombia’s national emergency line: 123.

For apartment-related issues, message us through Airbnb or WhatsApp.

For building-access issues, speak with the front desk or security staff.

Checkout

Check-out time: 11 a.m. At 11 a.m., check out at the front desk.

Before leaving:

• Turn off the air conditioning, lights, and appliances
• Close windows and lock the door
• Return the access card to the lockbox
• Send us a message once you have checked out

Leave the card in the lockbox. The cost to replace the key card is 250,000 COP. For this reason, it is suggested that every time you leave the property, you leave the key card in the lockbox.